Reference

Browse the Legal Terms First

Our terms spell out the account rules, the eligibility checks and the wallet records behind every taka you move, written so you can finish reading them in one sitting.

Account rulesRegional eligibilitybKash, Nagad, Rocket clausesClause help by message
nagot88 Browse the Legal Terms First
DATA AND ACCESS

Check How We Hold Your Data

Most legal questions here come down to how we hold your details and who can see them. Your sign-in runs on a one-time code sent to the number registered on the account, so a password alone will not get anyone into your wallet. Identity documents and wallet records sit with the team that handles verification, not with the staff answering game questions, and we keep them for as long as local rules require.

Cookies on this site

We use cookies to hold your session open and to remember the language you picked. Blocking them in your browser keeps some pages from loading properly, including the legal pages you are reading.

One-time codes and sign-in

Every session starts with a code sent to your registered mobile number. If a code arrives when you did not ask for one, change the number on file through support before you do anything else.

How long records stay

Wallet entries, identity checks and dispute threads are kept while local rules require them and no longer. Ask support if you want to know which records are held against your account today.

Requesting a correction

Wrong name, wrong number, wrong address — send the fix through the help panel and we log it against your file. For account closure, say so in the same thread and we confirm in writing.

POLICY CONTACT

Reach Support About a Clause

Legal questions go down a separate path from deposit or game issues, so they do not get mixed into the queue for a stuck wallet. Open the help panel on your account screen, choose the terms topic, and quote whatever you can see — a clause name, a screen, the wallet entry in question. The thread stays attached to your account, which means the next person who reads it already has the history.

Help panel on your account Tap the help icon after you sign in, pick the terms or legal topic, and type the question. The thread stays under your account so you can return to the same answer later.
Send a wallet dispute For a payment that does not match your records, attach the bKash, Nagad or Rocket transaction number and the time you sent it. Our team checks the entry against the wallet log before answering.
Ask for a clause in writing If you need the exact wording for yourself or someone helping you, we will send the relevant paragraph in text form. Quote the section name from this page so we pull the right one.

Get Clear Answers on the Terms

The questions below are the ones our help panel gets most often about the wording itself — wallet entries, identity checks, clause names — not about which games to try. Answers stay short on purpose. If yours is not here, the clause on this page is the source we work from, and support will quote it back to you. A chat reply never replaces the written term, so keep the thread if the point matters.

Yes. Tick the box on the sign-up screen and the terms apply from that moment, including the wallet clauses. If you do not accept them, do not complete the registration.

It depends on your local law and eligible regions, and nothing here overrides that. If the country you are in restricts the service, your account stays paused until you are back in a region we serve.

You can ask us to close it in writing through the help panel. We confirm the closure in the same thread and tell you which records local rules require us to hold for longer.

We update this page and the copy inside your account. Changes that touch wallet handling or eligibility are flagged in the help panel, and using the site after a change means the new wording applies.

Send the round number or the cricket market name, the time and the wallet transaction ID through the help panel. We compare your screen against the game or market log and answer in the same thread.

They are, in the payment section: which rails we accept, what a wallet transaction record must show, and when a deposit can be reversed. Read that part before you fund a new account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.